Privacy Policy
Last updated: February 2026
1. Overview
This policy describes how MyWhat.Shop collects, uses, and protects your information. For seller account data, MyWhat.Shop acts as a data controller. For customer data managed by sellers through the platform, MyWhat.Shop acts as a data processor on behalf of the seller. We prioritize data minimization and transparency.
2. Information Collected
We collect basic account information including your name, mobile number, and business details. We also collect usage logs and device information for platform optimization.
3. No Payment Data Storage
MyWhat.Shop does not collect or store credit card or bank account details of your customers by default. All transactions happen directly between you and your customers.
4. Use of Information
Your data is used to provide the service, facilitate communication with customers, and improve our technology. We do not sell your personal data to third-party marketers.
5. Seller Data Ownership
Sellers retain ownership of their product catalogs and customer lists. We act as a data processor for the store management tools provided.
6. WhatsApp Communication Disclaimer
Communications on WhatsApp are subject to WhatsApp's own privacy policies and encryption standards. We do not have access to private chat contents.
7. Data Security
We implement industry-standard security measures to protect your data from unauthorized access or breach. However, no digital system is 100% secure.
8. Data Retention
We retain your data as long as your account is active. Upon request, we will delete your personal information, subject to mandatory legal data retention requirements.
9. International Processing
As a global platform, your data may be processed on servers located outside your home country. We ensure adequate protection through standard contractual clauses.
10. User Rights
You have the right to access, correct, or delete your personal information. You may also object to certain data processing activities.
11. Data Processing Addendum Readiness
We are committed to data protection compliance and are prepared to sign Data Processing Addenda (DPA) for enterprise customers requiring specialized compliance.
12. Policy Updates
We may update this policy periodically. We will notify you of major changes via your registered mobile number or email.
13. Third-Party Communications
MyWhat.Shop does not control or process direct WhatsApp communications between sellers and buyers and is not responsible for the content exchanged or the data practices of such sellers.
Your privacy is our responsibility. For any questions, contact our support team.